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EC Portal respects your privacy and is committed to handling customer information in a practical and responsible way. This Privacy Policy explains what information we may collect, how we use it, and how customers can contact us about privacy-related questions.
This page is business policy draft content and not legal advice or a claim of certified compliance. For case-specific help, please contact support at info@ecportal.net.
When you browse or place an order on our website, we may collect information such as your name, phone number, email address, billing address, shipping address, order details, account information, and communications you send to us.
We may also collect technical information such as device type, browser type, IP address, pages viewed, approximate location based on IP, referral source, and basic usage data through cookies or similar technologies.
We use customer information to operate our store, process orders, confirm purchases, arrange shipping, provide customer support, prevent fraud, improve our services, and communicate important updates related to orders or policies.
We may also use information to respond to inquiries, maintain internal records, monitor website performance, and understand customer preferences in a general way.
To fulfill your order, we may use your information to verify the transaction, prepare the package, coordinate with delivery providers, and send order-related notifications. Without the necessary order details, we may not be able to process or deliver your purchase properly.
Payments may be processed through third-party payment providers, banks, or gateways. We generally do not store full card details on our own website when payment is handled by those providers. Payment information you submit may be processed according to the provider’s own systems and procedures.
Our website may use cookies or similar tools to keep the site functioning, remember preferences, support login or cart activity, and understand how visitors use the website. We may also use basic analytics to review traffic, product interest, and general website performance.
You can usually manage cookies through your browser settings, but disabling some cookies may affect website functionality.
We do not sell customer personal information as a normal business practice. We may share relevant information only as needed with service providers such as payment processors, shipping partners, technology providers, analytics providers, or customer support tools that help us run the store.
We may also disclose information when reasonably required to prevent fraud, resolve disputes, enforce store policies, or respond to valid legal or regulatory requests.
We keep information for as long as reasonably needed for order fulfillment, customer support, recordkeeping, fraud prevention, business operations, or other legitimate purposes. Retention periods may vary depending on the type of information and the reason it was collected.
We take practical steps to protect customer information from unauthorized access, misuse, or disclosure. However, no website, transmission method, or storage system can be guaranteed to be completely secure. Customers should also protect their own account credentials and devices.
Customers may contact us to ask about the personal information associated with their orders or account, request corrections to inaccurate details, or ask for account-related assistance, subject to applicable business and legal requirements.
If you no longer wish to receive non-essential communications from us, you may contact support and request removal where applicable. Some essential service messages, such as order updates, may still be sent when needed.
Our website is intended for general users and purchases by persons able to place orders lawfully. We do not knowingly design the store to collect personal information from children for independent purchasing activity.
Our website may use third-party tools or services for payments, delivery, hosting, analytics, security, or communication. Those providers may process information as part of the services they deliver to us. Their handling of data may be subject to their own policies.
We may revise this Privacy Policy from time to time to reflect changes in our store operations, services, or practices. The updated version posted on this page will apply from the time it is published.
If you have questions about this Privacy Policy, your personal information, or a specific privacy concern, please contact EC Portal at info@ecportal.net. Customers should contact support for case-specific help.
